Zales is a jewelry company that was founded in 1924 in Texas by Morris and William Zale along with their partner Ben Lipshy. The original vision of Zales was a store to supply customers with quality items including jewelry at discount prices. Over the years Zales focus changed to providing a wide selection of quality jewelry and became one of the leading names in Jewelry merchandise.
Zales provides it customers with a wide range of quality jewelry. The jewelry can be classic as well as contemporary. Some of the jewelry and designs that a customer can choose from over at the Zales website include the following jewelry selections:
Also, a section allows customers to custom design their own piece of jewelry.
Zales offers a return policy of up 100 days on most items in their store and on their website. The only item that this return policy doesn’t apply to are watches which have a 30 day return policy.
All Jewelry being returned must be in good condition. The jewelry must also be returned with its original certificates along with any accessories. A fee of up to $50 could be applied to any return not following these guidelines.
Watches are to be returned unworn and in the same condition as sent to the customer. Watches must also include all packaging instructions and warranties as well. A fee of up to 20% could be applied to the customer if the watch isn’t returned without following these guidelines.
Customized or engraved jewelry can’t be returned or exchanged by the company.
All returns wanting a cash refund much include the receipt of purchase. Without a receipt, the customer will only receive a gift card for the item.
The shipping rate for the Zales website will vary depending on the amount of the order and the amount of time of delivery.
If a delivery is requested by a customer to be sent to a store near them, it will be free of charge for it to be sent within three business days.
If an individual wishes the item to be sent to them in the same amount of time it will be $5.95 for orders under $100 For order over $100 to be shipped in 3 business days it will be $7.95 through FedEx.
For orders to be shipped within two working days or over night FedEx delivery the amount will range from 12.95 to $34.95.
Zales also offers international FedEx delivery that will run around $54.95. For standard ground shipping, the price for international delivery will be $18.95.
Zales offers different types of protection to their products. Some of the protection that is offered to customers that buy jewelry is as follows.
Lifetime Diamond Commitment
On Diamond jewelry, purchases of over $200 Zales will give a customer lifetime coverage for the item (doesn’t include Zales outlet store). If the diamond should become lost, or damaged in any way Zales will replace the diamond at no extra cost to the customer. Zales also offers a plan called cleaning and inspection that will keep diamonds sparkling like new that comes with the Diamond Commitment warranty.
Lifetime Jewelry Protection Plans
Zales offers a Jewelry Protection Plan and lifetime Jewelry Protection Plan that has Limited Theft Replacement on some jewelry items bought in store online or in the Zales outlet. Keep in mind though not all items qualify for this protection.
Lifetime Jewelry Protection Plan with Limited Theft Replacement
This plan will cover items for 2 years of receipt of purchase for up to $25,000. Items will be protected in case of theft and replaced for the customer.
Fine Watch Protection Plan
Zales will repair or replace any watch that has been purchased through them. This service would include replacing the crystal, stem or band.
There are over 750 Zales stores throughout the United States and in Puerto Rico.
There is more then one way to contact Zales on their website. Customers can contact them through their email page at:
Customers can also contact at by phone at: 1-800-311-JEWEL
Zales Corporate Office
901 W. Walnut Hill Lane
Irving, TX 75038-1003
The Zales website has no introductory videos, but it very well lay out that it’s easy to understand and navigate.
Zales is offering several discount incentives currently on their website. There is an offer of saving up to 25% off selected items as part of their Spring sale. Zales also offers up to 70% off their clearance items. There is also up to 25% off color diamonds.